Processes
How does software improve processes
The good news is that recent data shows small organisations recognise that digital tools and adopting some transformation is critical for growth. However, some sectors are still hesitant in adopting tools that are built to make life easier.
It’s understandable when you consider the reasons: time, resource, costs, lack of relevant skills, industry expectations and awareness. This is particularly prevalent in smaller businesses who don’t have distinct roles or departments with specialist skills.
So other than simply recognising that growth can be supported by a variety of digital tools, platforms and integrations, how far are businesses taking that journey?
The current trend is happily on the right trajectory:
Processes and workflows will differ enormously between organisations as they face unique challenges, but good processes will have the same impact regardless of the industry and this is what we aim to achieve with every client:
Resource efficiency: Clear processes prevent duplicate work, reduce errors that cost time and money to fix, and ensure everyone knows exactly what they need to do without lengthy explanations each time.
Consistency: Processes create predictable outcomes regardless of who's handling a task especially if a manager is off or colleagues are on holiday.
Scalability: Holding increasing amounts of data in one person's head means that growth can result in chaos. As a team grows, structure becomes even more essential.
Knowledge: Small organisations are vulnerable when key people leave. Documenting processes can capture your business' knowledge so that critical information is retained internally.
Quality: Building quality control into your processes with automated approval checks avoids error and improves customer confidence.
Training: On-boarding new staff or volunteers is so much easier when you have a clear process to follow. It also takes decision stress away from team members and becomes a reassuring framework.
BUT, the *best processes* are the ones that add real value and focus on the essential workflows that have the largest impact without process for process sake!
Not sure where to start or how implementing a process could make improvements for you? We offer a free consultation which is just an open discussion about where you're at and what you think you'd like to achieve.